Job Description

The Mirak Automotive Group is looking to add motivated Customer Care representatives to our dynamic service team! Mirak’s automotive team provides an excellent environment to progress your career in the Automotive Industry. Timely responses to customer inquiries are critical to coordinating appointments, resulting in our high level of customer satisfaction. Become a part of a great team that offers growth opportunity, excellent earning potential and work environment. We appreciate your drive, skills and ability to wow our guests and potential customers. We're looking for positive people who can make a difference because we believe that an innovative team can accomplish anything! Job Responsibilities:

• Handling of incoming and outgoing phone calls and emails.
• Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service, follow-up, and lead generation.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquires by both email and phone.
• Schedule sales / service appointments and reschedule no show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate appointments.
• Following up in a manner which results in the customer visiting the dealership.

• No previous sales experience necessary
• Customer service experience a plus
• Excellent communication skills (verbal & written)
• Strong computer skills (software & internet proficiency)
• Superb organizational skills
• Professional work ethic

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