Your primary responsibility as the Perioperative Support Liaison is to provide integrated clinical and technical on-site customer support, consultation, and management of medical devices (surgical instruments/devices, video equipment, and other STERIS capital equipment). You will serve as the onsite point of Customer contact for STERIS Healthcare products, projects, and serves as the “Face of STERIS.” primarily in the SPD area or OR area based on business needs.
*This is a remote-based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Minnesota. *
*What you'll do: *
Active Device Preventative Maintenance Support: Perform preventative maintenance on Customer devices and accessories per their repair contract. Coordinate all off-site and instrument repairs with appropriate IMS/STERIS service teams.
Active Consultative Support: Completes documentation as required for inventory and equipment requests, instrument sets, and Connect Care support. Completes count sheets and tray tracking reports. Provides service history and operator manuals. Performs KPI data analysis to identify trends and operational issues within the operating rooms and SPD. Engages in reviewing key performance indicators with the hospital to understand trends and identify specific and measurable LEAN process improvement opportunities around STERIS products and device care and handling. Participates with the Nurse Educator and OR staff on non-credentialed in-servicing and education opportunities. Actively participates in OR and SPD staff meetings and shift huddles to provide up to date equipment status.
Active Sales Team Support: Provide solutions to customers to enhance sales growth in the field through effective positioning of STERIS healthcare products and services. Identifies opportunities and passes leads to appropriate management and sales teams. This includes capital, accessories, consumables, chemistries, consulting, and services. Communicates regularly with the STERIS/IMS Account Manager and support teams to ensure customer needs are met daily, and any issues are resolved promptly.
Help coordinate and provide status updates on all STERIS healthcare installations, projects, and service device repairs. Act as the one go-to source for any service and sales inquiries from the Customer.
Develops relationships with Customers on all levels including but not limited to the OR, biomed, SPD, GI, Infection Prevention, Risk Management, and clinical nursing staff and surgeons. Leads and participates in non-credentialed in-services and educational offerings provided by STERIS/IMS in the facility.
Provides daily, weekly, and monthly reporting to internal and external audiences that demonstrate the value of the work being performed as well as additional opportunities to improve performance of covered STERIS assets.
Maintains compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, and AORN standards. Additionally, maintains policies and compliance of STERIS equipment to original equipment manufacturer (OEM) standards, and is fluent in equipment Instructions for Use (IFUs).
What you'll need:
**Required: **
Degree or certification program completion (CCSVP/CRCST, Scrub Tech, Biomed, Equipment Repair) or comparable military medical experience may be considered toward the relevant experience requirement.
Clinical knowledge of operating room and sterile processing workflow, procedures, medical terminology, medical instrumentation, and devices.
Preferred Qualifications :
What STERIS offers:
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
*Here is a brief overview of what we offer:
*
Market Competitive Pay
Extensive Paid Time Off and (9) added holidays
Excellent Healthcare, Dental and Vision Benefits
Company Vehicle
Company Cell Phone/Laptop
Tools, Equipment, Uniforms provided
Long/Short Term disability coverage
401(k) with company match
Maternity & Paternal Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition reimbursement and continued education programs
Excellent opportunities for advancement and stable long-term career
You should be proficient in:
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