Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As a Life Science Account Manager at STERIS, you will be the driving force behind sales, technical consultation, and lead generation for STERIS products within the Life Sciences industry, including pharmaceuticals, biotech, vaccines, cell gene therapy, medical devices, nutraceuticals, and related sectors. Your primary responsibilities will include: 

• Achieving revenue, gross margin, and product sales targets set by the Business Unit.
• Designing and implementing effective sales strategies.
• Identifying and pursuing new prospects and opportunities.
• Presenting innovative concepts and products to customers.
• Ensuring an exceptional STERIS experience for all clients.

Success in this role requires high customer satisfaction, strong multi-level relationships with clients, and excellent listening skills. Leveraging company-provided sales resources to deliver the best solutions to customers is crucial.

Your territory will cover areas of Massachusetts with a focus on Suffolk, Norfolk, Bristol, Plymouth, and Middlesex counties. Territory responsibility is subject to change. While overnight travel will be limited (25%), some additional travel for training and meetings will be necessary and the ability to support customers and attend industry events outside of standard business hours is required (50-60% total).

What you will do as an Account Manager

Grow the business

• Achieve assigned sales quota for territory using a consultative sales process.
• Identify and proactively seek qualified sales opportunities with new and existing Customers within but not limited to, Pharmaceutical, Biotech, Medical Device, Vaccine and Cell Gene Therapy markets.
• Develop strategic growth plans for new and existing Customers.
• Create/ Manage a multi-faceted plan with key stakeholders and decision makers leveraging all available resources.
• Provide high level of service to Customers, including timely and accurate responses to inquiries, to maintain/build STERIS reputation in the marketplace.
• Collaborates and maintains strategic partnerships with internal resources and designated channel partners to achieve high levels of Customer satisfaction.
• Utilize CRM to capture detailed Customer notes, manage sales funnel, forecast business, maintain and build pipeline.

Advise

• Generate and present STERIS Life Sciences products and innovative solutions using a compelling value based approach
• Use question based selling approach to gain knowledge regarding Customer environment, regulatory requirements and specific needs to provide tailored Customer solution.
• Maintain current knowledge of regulated industry and market trends as well as technical knowledge and understanding of products and services. Attend educational workshops, reviewing professional publications and participating in professional affiliations.
• Educate Customers in the area of cleaning, contamination control and sterility assurance and the features and benefits of using STERIS consumable products.

Reporting

• Communicate regularly with STERIS management, Customers, and local channel partners
• Plan sales calls/travel itineraries to maximize effectiveness of sales strategies
• Maintain CRM required data, update sales funnel and top accounts and complete required reporting

The Experience, Skills and Abilities Needed

Required:

• Bachelor's Degree
• Minimum 2 years of sales experience
• cGMP industry related experience
• Experience using CRMs
• Must be able to be compliant with hospital/customer credentialing requirements

Preferred :

• Bachelor's Degree in STEM Related field, Engineering or Business 
• Experience in consultative selling technical products/services
• Communicates credibly and effectively influence at all levels of the organization using excellent interpersonal, written, verbal, presentation skills
• Self-directed, adapts to change, and sets priorities
• Strong business acumen, with ability to understand and monitor trends
• Strong understanding of Customer and market dynamics and requirements, with demonstrated ability to expand existing Customer relationships as well as develop new ones
• Strong skills in persuasion and influence, with ability to negotiate skillfully
• Uses active listening skills and aptitude for science based technical information
• Exhibits perseverance, persistence, and consistent follow through
• Knowledge of regulated industries (cGMP, GLP, or similar)
• Involvement with PDA, ISPE or similar industry organization preferred

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
• Cell Phone Stipend
• Robust Sales Training Program
• Flexible Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts
• Opportunities for Advancement in a Stable Long-Term Career

Pay range for this opportunity is $78,200.00 - $101,200.00. This position is incentive plan eligible, at target earnings of $40,000-$55,000.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.  Click here for a complete list of benefits:  STERIS Benefits

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

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