Job Description
Seeking a new job opportunity? Don’t miss this role ! Dahl Consulting is currently partnering with a leading company in Maplewood, MN. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Customer Service Analyst for a contract position! Interested? Get more details below.
- Worksite Location: Remote
- Contract Duration: 12-months
- Compensation: $21-23/hr
What you'll do as a Customer Service Analyst: - Lead end-to-end customer issue resolution and analysis for one of the Business Groups within USAC Customer Operations
- Research and analyze customer payments, delinquencies, and creditworthiness to identify root causes and implement preventative action plans
- Drive productivity improvements and process enhancements through data analysis and problem-solving
- Partner with customers and internal teams—including sales—to resolve delinquent accounts and ensure customer satisfaction
- Perform active collection efforts on past-due accounts using phone, email, and written communication, in alignment with credit policies and procedures
- Analyze customer payment behaviors, investigate delinquency causes, and develop strategies for resolution
- Ensure timely and accurate resolution processing, while building trust and credibility through clear communication and detailed reporting
What you’ll bring to the Customer Service Analyst role: - Bachelor’s degree or higher and at least two years of combined experience in finance, accounting, customer service, accounts receivable/payable, or a customer service role in the private, public, government, or military sectors
- Hands-on experience with accounts receivable, collections, customer service, and financial analysis
- Strong understanding of customer behavior and continuous process improvement
- Effective oral and written communication skills to drive results and enhance the customer experience
- Experience in B2B collections and dispute management within the accounts receivable field (preferred)
- Proficiency in financial statement analysis, negotiation, and credit principles
- Advanced Microsoft Office skills—especially Excel, Word, PowerPoint—and familiarity with Power BI reporting
- Demonstrated initiative in process improvement and change management
- Experience leading or participating in Lean Sigma projects or cross-functional teams (a plus)
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:
Job Tags
Contract work, Local area, Remote job,