Customer Support Specialist (World Stock Trading) Job at Brixio, Philippines

SXlSM3dZZzdRakZSeHNTbUhzZGNGVTd0K2c9PQ==
  • Brixio
  • Philippines

Job Description

Job Title: Customer Support Specialist

Location: Makati, Office
Work Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.

Job Type: Full-Time

Salary: Negotiable

Job Description:

Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join our client's dynamic team in Romania, a well-established world stock trade company. Office based in Makati, you'll be the frontline hero, ensuring customers receive the support they need, all while working in a flexible environment that balances on-site and remote opportunities.

Key Responsibilities:

  • Customer Interaction: Provide top-notch support through phone, email, and chat, addressing customer inquiries with professionalism and efficiency.

  • Issue Resolution: Troubleshoot and resolve customer issues, ensuring satisfaction by delivering effective solutions.

  • Record Keeping: Maintain detailed records of customer interactions, feedback, and complaints for continuous service improvement.

  • Collaboration: Work closely with various departments to resolve customer concerns and refine service processes.

  • Continuous Improvement: Identify and suggest opportunities for enhancing the customer service experience.

Requirements

  • Experience: 1-3 years in a customer support role.
  • Language Skills: Fluent in English and at least one other language: Filipino, Thai, Vietnamese, or Korean.
  • Industry Knowledge: Experience or exposure to the _ stock trading world _ is a M UST HAVE.
  • Technical Proficiency: Skilled in using customer service software and tools.
  • Problem-Solving: Strong analytical skills with great attention to detail.
  • Team Player: Ability to work independently as well as collaboratively within a team environment.

Job Tags

Full time, Remote job, Work from home, Flexible hours,

Similar Jobs

Aston Carter

Collection Manager-HIRING ASAP Job at Aston Carter

Job Title: Collection ManagerJob DescriptionThe primary focus of this position is to supervise the branch/commercial collectors and assist in daily Q&A. Reporting to the Credit Manager, this role requires multitasking and working efficiently. The position encompasses a...

Disability Policy Consortium

Ombudsman Job at Disability Policy Consortium

 ...encouraged to apply. The Ombudsman serves as a complaint response and investigatory interface for people contacting the Ombudsman Office by phone, email or in person. This position provides ombudsman services, facilitates communications, investigates and seeks... 

RMC Events

Richmond - Part Time Event Staff Job at RMC Events

 ...Company Details As Virginia's premier event staffing company, RMC Events is committed to providing our clients and venues with superior level event management services and support to ensure a safe and enjoyable experience for their guests. From Day One, RMC's success... 

Banner Health

Certified Patient Care Assistant Progressive Care Unit Job at Banner Health

 ...Care Assistant to join our Progressive Care Unit.** In the PCU Unit you will have the...  ...partnership in caring for the patient, where remote nurses have the ability to interact with...  ...(LNA) licensure is preferred. Recent healthcare experience preferred. Successful completion... 

Ajna Infotech

Sr. IBM Infosphere MDM Consultant Job at Ajna Infotech

 ...Group focused on diverse ventures ranging from IT services to real estate and education. Together, both companies believe thatbusiness...  .... Job Description Role: Sr. IBM Infosphere MDM Consultant Location: Burlington, NC - Remote Type: Contract...