Job Description

The Club at 12Oaks is currently searching for potential Food & Beverage Captain as we continue our growth as one of the industry’s leading premier Country Clubs. The Food & Beverage Captain is responsible for: Supervises and coordinates activities of wait staff engaged in providing courteous and rapid service to Members & Guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Reports to F&B Director and Assistant F&B Director.
• Assists in moving the club forward on a daily basis with members, guests, and employees.
• Assist in the ordering, cost, and inventory controls.
• Assist in the marketing of ala carte and features at the club.
• Attend the weekly BEO meeting to discuss events and setups
• Monitoring employee and member activities in order to ensure all food and beverage departmental regulations are being met and exceeded.
• Investigate and document complaints about food quality or service issues.
• Follows up with service recovery by engaging with members.
• 2nd follow-up within 48 hours by phone.
• Oversee set-up, service, and reset of all club functions.
• Create teamwork and a functional working environment that is fun, safe, and productive.
• Monitor safe and orderly storage of all equipment, glassware, silverware, and plate ware.
• Keeps the staff productive.
• Cut staff to ensure staffing levels during down hours.
• Supervisors are expected to take tables as needed.
• Follow proper protocol at all times
• Employment is subject to all rules and conditions stated in MDCC Employee Handbook including the 30-day probationary period.
• Duties are subject to change based on the direction in the Food and Beverage Department.
• Opening / Closing all shifts.
• Opening dining room and checks fundamentals (lights, music, temperature, restrooms dining room, table settings, chairs, floor, etc., and adjacent areas).
• Conduct daily Line-up with wait staff and check:
  • Appearance (proper hygiene standards like men shaving and clean uniforms and shoes)
  • Name tags
  • Tools
  • Daily specials including soup of the day
  • Daily training topic
  • Reminders of any upcoming special events.
  • Club announcements.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises 20+/- employees in the Food and Beverage Department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints, and resolving problems.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Country Club Experience is Required.

EDUCATION and/or EXPERIENCE:

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Pleasant personality with good communication skills, proper service techniques, and the ability to work under pressure. Attention to detail and knowledge of P.O.S.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Our Course — The 12 Oaks course is a masterpiece of modern design. Created by the legendary Nicklaus Design Group, it weaves through nature, flowing past hardwoods, pines, wetlands, and streams. At its opening in 2008, Golf Digest counted us among the nation’s Best New Courses, while The North Carolina Golf Panel magazine named us the Best New Course in the state. Our Community — We’re committed to our members on and off the course, with a wide variety of high-end amenities and social events for every age group. At the centerpiece of our community is an elegant colonial-style clubhouse with an upscale bar, members-only dining room, and a large patio overlooking the greens. Meet your friends for dinner at our award-winning gourmet kitchen, or bring your kids to our stunning pool pavilion and waterslide. From upscale wine tastings to themed family dinners, there’s always a reason to be at the Club.

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