IT Help Desk Technician Job at Spencer Construction, Tucson, AZ

SXlKendvdytSVEJleDhDc0VjSmVIRTdx
  • Spencer Construction
  • Tucson, AZ

Job Description

Job Summary

We are looking for a  detail-oriented and customer-focused IT Help Desk Technician  to provide first-line technical support to our employees. As an IT Help Desk Technician, you will be responsible for diagnosing and resolving technical issues, offering excellent customer service, and supporting the IT department in maintaining the company’s technology systems. You will be the go-to person for troubleshooting hardware and software problems, and your expertise will help keep our operations running smoothly.

Key Responsibilities

  • Technical Support:  Provide first-level support for internal employees by diagnosing and resolving hardware, software, network, and system issues via phone, email, or in person.
  • Incident Management:  Log, track, and resolve technical support requests using the company’s Help Desk ticketing system, ensuring timely resolution and updates.
  • Hardware & Software Troubleshooting:  Assist with installing, configuring, and troubleshooting desktops, laptops, printers, and mobile devices. Support common software applications (e.g., Microsoft Office, email, ERP systems).
  • System Access & Account Management:  Set up and manage user accounts, permissions, and access to company systems and applications. Reset passwords and unlock accounts as needed.
  • Network Support:  Assist with network connectivity issues (Wi-Fi, VPN, etc.), including basic troubleshooting of routers, switches, and firewalls.
  • Documentation & Knowledge Base:  Create and update user manuals, FAQs, and other knowledge base articles to empower employees to resolve common IT issues independently.
  • Customer Service:  Provide excellent customer service by listening attentively to user issues, offering clear solutions, and ensuring user satisfaction with the resolution.
  • Software Installation & Updates:  Assist with software deployment, updates, and patches, ensuring the company’s systems are up-to-date and secure.
  • Collaboration with IT Team:  Work closely with other IT team members to escalate unresolved issues and assist with larger IT projects as needed.
  • Maintenance & Inventory Management:  Track and maintain an inventory of hardware, software licenses, and other IT equipment. Ensure proper equipment returns or replacements when necessary.

Requirements

  • Education:  High school diploma or equivalent (Associate’s degree in IT or related field preferred).
  • Experience:  At least 1-2 years of experience in an IT support or help desk role.
  • Technical Skills:
    • Familiarity with Windows, macOS, and/or Linux operating systems.
    • Knowledge of basic networking (TCP/IP, VPN, Wi-Fi troubleshooting).
    • Understanding of common business software (e.g., Microsoft Office 365, Google Workspace).
    • Basic troubleshooting skills for printers, mobile devices, and hardware peripherals.
  • Customer Service Skills:  Strong communication and problem-solving skills with a focus on customer service.
  • Attention to Detail:  Ability to diagnose and resolve issues quickly while documenting everything accurately.
  • Time Management:  Ability to prioritize and manage multiple support tickets and tasks simultaneously.

Preferred Qualifications

  • Certifications:  CompTIA A+, Network+, or similar certifications.
  • Experience with Ticketing Systems:  Familiarity with IT help desk software (e.g., Zendesk, Freshservice, Jira Service Desk).
  • Familiarity with ITIL:  Knowledge of ITIL (Information Technology Infrastructure Library) practices for incident management.
  • Experience with Mobile Devices:  Familiarity with supporting mobile devices and remote work setups (VPN, mobile apps).

Working Conditions

  • Office Environment:  Primarily based in an office setting, but may require occasional visits to other departments or remote work locations for troubleshooting.
  • Shift Flexibility:  May require working during off-hours or on-call shifts for critical issues.

 

Job Tags

Work at office, Remote work, Shift work,

Similar Jobs

China Global Connections

Primary School Teacher Job at China Global Connections

We are looking for a Primary School Teacher for a bilingual school based in Shanghais Huangpu district. This is a full-time position starting in August 2025.About the schoolA bilingual school, which was founded five years ago, is situated in the middle of the Pudong and... 

Department for Persons with Disabilities

DSP Direct Support Professional - 23 hrs Job at Department for Persons with Disabilities

 ...looking for dedicated, caring and compassionate people to work in our Group Homes.Whats the role of a Direct Support Professional/Overnight Residential Counselor (DSP)?~Residential Counselor is a direct care professional whose primary responsibility is to help meet... 

Menards

Fleet Mechanic Job at Menards

 ...and minor repairs/service work to Menards Fleet, consisting of forklifts, cars/trucks, trailers, etc. PRIMARY RESPONSIBILITIES: ~...  ...troubleshooting skills ~Ability to locate and resolve problems in mechanical, electrical, and hydraulic systems ~Knowledge of standard... 

Your Brand On A Van

Advertising Sales Rep - Commission Only Job at Your Brand On A Van

We are seeking SALES REPS to sell mobile advertising. I'm sure you have seen vans with full vinyl wraps, driving around town. These are great ways to get the word out about a product or service. Perfect for movie & TV studios, theme parks, food & beverage, fashion...

SIU Consultant Group

Claims Investigator Job at SIU Consultant Group

 ...SIU Consultant Group is a full service investigation firm providing superior investigation services to employers, insurance carriers, public...  ...from initiation to resolution while meeting deadlines. Compliance & Legal Adherence : Ensure all investigations comply with...