Technical Customer Success Associate/Manager (Healthcare IT) Job at Airs Medical Inc, Remote

SVM5endJQS9RVE5YeXNPcEhNcGVIRTdyK3c9PQ==
  • Airs Medical Inc
  • Remote

Job Description

AIRS Medical Inc., founded in Oct 2018, is a medical AI startup based in Seoul, Korea, that builds innovative products and services to improve patient experience and institutional efficiency in areas where productivity is limiting clinical value.

AIRS has demonstrated unparalleled deep learning technology in MR image reconstruction, consecutively winning 2019 and 2020 fastMRI Challenge hosted by Facebook AI Research (FAIR) and NYU Langone Health. This SwiftMR technology is a standalone software solution that enables up to 50% MRI scan time reduction without compromising image quality and has successfully been commercialized in Korea and the US market.

With the recent acquisition of AI-robotics-based startup, Artiq, AIRS aims to further solidify its unique market position of diagnostic efficiency as well as its monopoly of top-notch talents in AI and robotics. Artiq brings to AIRS a new product, AIIV, a venipuncture automation robot. The prototype is ready to undergo clinical trials in summer 2024 in Korea, with commercial launch targeted for the end of 2024, which will be the first commercialization of its kind in the world.

AIRS has finalized a $20 million Series C fundraising stage last July. The accumulated total of funds raised to date is approx. $45 million.

Join our US team as a Technical Customer Success Associate/Manager and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you’ll combine technical expertise with a customer-focused approach to ensure smooth installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support.

Requirements

Roles & Responsibilities

Technical Implementation (50%)

  • Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
  • Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability
  • Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity
  • Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities

Customer Support & Troubleshooting (50%)

  • Act as the primary technical resource for clients, providing application support and resolving technical issues
  • Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations
  • Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support
  • Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results

Qualifications

  • 5+ years in a technical or application support role within healthcare IT.
  • Proficiency with TCP/IP networking and DICOM networking
  • Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable
  • Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues
  • Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users

Preferred Experiences (Nice to Have)

  • 10+ years in a technical or application support role within healthcare IT
    • Those with proven competencies may be promoted to an Technical Customer Success Manager job title upon final offer.
  • Experience implementing radiology AI software in hospital settings
  • Fluent in Korean

Benefits

Work Conditions and Environment

  • Work type: Full-time
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work from home, with occasional business travel
  • Collaborate with team members around the country and the world

‍♀️  Hiring Process

  • Screening
  • Competency-based interview (Hiring manager)
  • Competency-based interview
  • Culture-fit Interview
  • Onboarding

Job Tags

Remote job, Full time, Summer work,

Similar Jobs

LaSalle Network

Accounts Payable Analyst Job at LaSalle Network

 ...LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped...  ...all sizes and across all industries.? LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue... 

CW IT SUPPORT INC

Level 3 IT Project Technician Job at CW IT SUPPORT INC

 ...IT Project Technician This is an in-person position...  ...fully outfitted to help you get the job done right...  ...subscribed to. Job Duties: Work primarily in a project...  ...point for our help desk if the customer issue falls...  ...from the office, from home, and on-site. Job... 

Bluebird Lake Placid

Hotel Night Auditor & Pm Shifts Job at Bluebird Lake Placid

 ...attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is required, and occasional availability for other shifts is welcome. If you are looking to start a career in the fastest... 

Amazon

Area Manager Job at Amazon

 ...Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce... 

Shanghai Bowai Education

August 2025//Songjiang district, Shanghai//Int'l High School IBDP Business/TOK, IGCSE Biology/Chemistry Teachers Needed in Songjiang district, Shanghai(up to 32k/m before tax or negotiable +housing allowance + more than 3 months' paid holiday) Job at Shanghai Bowai Education

Starting Date: August, 2025; Location: Songjiang district, Shanghai Positions: 1. High School IGCSE Biology/Chemistry position; 2. High School IBDP TOK position; 3. High School IBDP Business position;