Technical Support Specialist Job at Venture Smarter, San Francisco, CA

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  • Venture Smarter
  • San Francisco, CA

Job Description

**Company**: Venture Smarter

**Location**: Remote

**Salary**: $4,000 - $5,000 per month (based on experience)

**Job Description**

Venture Smarter is seeking a Technical Support Specialist to join our growing team. In this role, you'll be responsible for providing exceptional technical support to both our clients and internal teams. As a remote position, you'll have the flexibility to work from the comfort of your home while helping to solve technical issues, troubleshoot systems, and provide solutions to enhance the customer experience.

**To Apply:**

**Head on over to search on Google** for “**Venture Smarter**” then go to our Career page from the homepage – if you dare to aspire for better in your career!

_**** Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for._

_Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email._

_If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company. ****_

Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.

**Key Responsibilities**

* Provide support for technical inquiries via phone, email, and live chat.

* Troubleshoot and resolve hardware, software, and network issues.

* Guide clients through system installations, configurations, and updates.

* Maintain detailed logs of support requests and solutions provided.

* Collaborate with the development and IT teams to improve system performance and support protocols.

* Stay up-to-date with industry trends and new technologies to enhance customer service.

**Requirements**

* Proven experience in technical support or IT-related roles.

* Strong troubleshooting and problem-solving skills.

* Excellent communication skills, both written and verbal.

* Experience with remote work tools and customer service platforms.

* Ability to work independently and manage time effectively.

**Benefits**

* Competitive monthly salary.

* Flexible work-from-home setup.

* Health and wellness benefits.

* Opportunities for career growth and development.

Job Tags

Full time, Remote work, Flexible hours,

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