Job Description

The Dental Receptionist performs a wide variety of clerical duties in support of patient services across multiple sites and serves as the focal point for the Dental appointment system. This position is a key factor in the workflow and day-to-day operations of the Clinic. The position is considered a crucial link between the patient and the care delivered by the clinical and service staff of the center. This individual must work collaboratively with all Clinical services staff in support of direct patient services. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established Center protocols; assisting patients/clients with forms; establishing and maintaining patient records files, retrieving and monitoring the location of dental records; generating paperwork to register patients for Center services and triage appointments for Dental Staff.

This is a full-time position working 40 hours per week, typically Monday through Friday with periodic Saturday hours.

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

Compensation: $21.00 - $22.05 per hour, depending on experience.

This position is represented by SEIU, with compensation and benefits determined by the terms of the Collective Bargaining Agreement (CBA). Salary is based on the wage scales outlined in the agreement. Beyond base pay, TVHC provides a comprehensive compensation package that supports the health, wealth, and career development of our employees.

Responsibilities:

• Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients, practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines the purpose of visit and directs patients/clients/visitors to the appropriate person or department(s).
• Responsible for making patient appointments, providing phone reminders, and re-scheduling or canceling patient appointments when necessary; follows-up on “no show” patients on a daily basis.
• Verifies method of payment for service (MediCal, Medicare, private insurance, private payee, Healthy Families, etc.) and collects data and/or payment as appropriate.
• Assist patients in completing necessary insurance and dental department forms, solicits information from patients as needed; registers patient data into a variety of electronic and paper records (including “super bill”); pulls and prepares patient charts and prepares daily schedule for Dental Staff.
• Assists in triaging patients according to written protocols in order to prioritize appointments based on urgency, provider availability, and patient history.
• Performs regular audits of patient registration records to correct errors and ensure quality of data.
• Files data received from secondary providers in appropriate patient chart; re-files all patients’ charts according to the Center procedures.
• Routes “Request for Dental Records Release” to appropriate provider agencies.
• Performs all duties and service in full compliance with TVHC’s Service Excellence Standards.
• Provides information to Center callers according to the Center Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
• Responsible for cashiering and collection duties in accordance with Center’s policies and procedures; may perform billing functions when necessary.

Requirements

• High School Diploma or GED required.
• One-year experience in a dental setting highly preferred.
• Bilingual in English and Spanish required.
• Knowledge of dental terminology, knowledge of the community, and other provider organizations in the community preferred.

Qualifications:

• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Experience with EPIC is a plus.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills.
• Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
• Able to problem-solve, multi-task, and a self-starter with the ability to work effectively as part of a team.
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
• Must be highly flexible; able to accommodate changing needs of the department.
• Ability to accept travel assignments as required to perform duties.

Benefits

We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

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